DNV is accredited according to EN/ISO17024 by DANAK (registration number 3020) and is thereby allowed to issue certificates according to EN/ISO14732 and EN/ISO9606 routes a and b.

DEL:

DNV is accredited according to EN/ISO17024 by DANAK (registration number 3020) and is thereby allowed to issue certificates according to EN/ISO14732 and EN/ISO9606 routes a and b. Before the qualification test the applicant/company forwards;

• Signed application form(s)
• A notification stating time and place for the qualification test
• WPS/pWPS
• Draft certificate and/or existing certificate (if applicable)

During the qualification test an authorized Invigilator or DNV shall be present. If an Invigilator supervises the qualification test DNV may pay unannounced visits to monitor work performed by the Invigilator and that the qualification test is performed according to relevant certification scheme. The notification is signed off by the Invigilator and/or DNV to confirm that the test is performed according to the relevant certification scheme. All test pieces shall be marked according to relevant certification scheme. NDT and/or DT shall be performed by an accredited laboratory alternatively DNV shall witness the tests performed. After the qualification test the applicant/company forwards;

• NDT/DT reports
• Endorsed notification confirming that the qualification test has been performed in accordance with relevant certification scheme
• Other relevant documentation
• Any information regarding changes in the documents already forwarded

If the requirements in Pressure Equipment Directive 2014/68/EU and the relevant certification scheme are fulfilled DNV will issue the certificate stamped with “NoBo 2099 Accredited by DANAK under registration number 3020”.

Want to learn more? Contact us via email: esbjerg@dnv.com.

Appeals and complaints

DNV has established a process to ensure that all complaints from stakeholders are handled in a timely and structured way. We appreciate any feedback that may help us improve our work and we take all complaints seriously. We always do our utmost to perform per what is expected from us. Our complaint handling process is valid for complaints raised by any stakeholder. DNV encourages its customers to provide regular feedback during projects and through our “customer feedback survey”. If for any reason this is not possible, please follow the process described below. Stakeholders include our existing customers and other interested parties, for example customers of our customers. Complaint is understood as a statement of dissatisfaction from the manufacturer with regards to DNV certification activities. Appeal is understood as an objection from the applicant to a specific decision taken by DNV. 

A written compliant can be forwarded to esbjerg@dnv.com or directly to your normal DNV contact person and should as a minimum include information as to:

• Name and company of complianant
• Service and/or deliverable
• Reason for the complaint

Upon receival of a complaint or an appeal DNV will take the following actions:

• The complaint/appeal will be logged in our system
• A contact person for the handling the event will be appointed
• An initial response to the compliant/appellant will be sent within 10 working days

The person responsible for handling the complaint/appeal is responsible for collecting relevant material/information and will evaluate if immediate or corrective actions are needed. This person shall have no previous involvement in the concerned certification. Complaints addressing the performance of one of our customers will normally be forwarded to the customer for their considerations and response. All other complaints will be kept confidential unless otherwise agreed with the complainant.